• E-mail: sales@completeventsolutions.co.uk
  • Hours: Mon-Fri: 9.00am - 5.00pm
  • +44 (0) 800 111 4469

Terms & Conditions of Sale



1. - Basis of contract

All quotations and offers given, confirmations of orders and contracts for sale, delivery or service are subject to these terms of sale and delivery unless otherwise derogated from in Complete Ventilation Solutions Limited order confirmation. Any standard terms and conditions submitted by the customer or any other similar documents shall be excluded and shall thus not be binding on Complete Ventilation Solutions Limited.


2. - Conclusion of contract

Unless agreed otherwise, Complete Ventilation Solutions Limited quotations and offers are capable of acceptance within 30 working days from their date.

Complete Ventilation Solutions Limited issues order confirmations for all orders. In case deliveries are made at short notice written order confirmation can be replaced by Complete Ventilation Solutions Limited invoice. The customer shall check the order confirmation carefully. In case of any errors in the order confirmation the customer shall notify Complete Ventilation Solutions Limited not later than on the date specified for such notification in the order confirmation or, where no date is specified, not later than by 17.00 hours on the working day following customer’s receipt of the order confirmation and upon receipt of any valid notification Complete Ventilation Solutions Limited shall issue a new order confirmation. Subject to any such notification a contract for sale and delivery shall be formed by the issue by Complete Ventilation Solutions Limited of an order confirmation (or any revised order confirmation) in the form specified in the order confirmation and the order shall be put into production. Complete Ventilation Solutions Limited shall not be liable for any errors in the order confirmation, including errors in regards to product names/designations, types, dimensions, colours, or otherwise that have not been notified as above.

Complete Ventilation Solutions Limited shall not be liable for the customer’s assumptions as to use of the goods or for them having specific properties, qualities or functionalities, unless the same have been expressly identified in these terms of sale and delivery, or unless Complete Ventilation Solutions Limited has expressly guaranteed in the order confirmation any such use, specific properties, qualities or functionalities.

All quotation or offer documents, samples, prototypes, drawings etc. remain the property of Complete Ventilation Solutions Limited. They must not be made accessible to third parties without Complete Ventilation Solutions Limited’s prior written consent; the same applies to information provided in connection with quotations or orders. Complete Ventilation Solutions Limited remains the owner of the copyright and of other industrial property rights in the quotation or offer documents, samples, prototypes, drawings etc.


3. - Terms of delivery and time of deliver

Deliveries shall take place Ex Works from our factories, unless otherwise expressly agreed in writing in the order confirmation.

Regardless of whether Complete Ventilation Solutions Limited arranges transportation, the customer shall assume full risk for loss of or damage to the delivery during transportation starting from the time of loading on transportation from our factories, whether or not Complete Ventilation Solutions Limited takes part in loading.

Time of delivery shall be as specified in the order confirmation; however, delivery times shall be considered approximate only and shall not be binding on Complete Ventilation Solutions Limited unless otherwise expressly agreed in writing in the order confirmation.

Complete Ventilation Solutions Limited shall be entitled to make part deliveries and deliveries before the agreed delivery time.

In case the customer does not take delivery of the products or delivery is postponed at the request of the customer, Complete Ventilation Solutions Limited shall be entitled to charge the customer for the costs of handling and storage, including insurance.

All deliveries will be made using a standard vehicle without tail lift, off-loading with crane facilities or Hi Ab unless previous requested & at an agreed cost.


4. - Prices, terms of payment and security

All prices payable by the customer shall be as expressly specified in the order confirmation. Complete Ventilation Solutions Limited reserves the right to invoice the customer for any additional delivery or other service that Complete Ventilation Solutions Limited has accepted to perform but that is not specified in the order confirmation, such as freight, packaging, duties of any kind and transportation insurance.

All prices are payable on delivery unless otherwise agreed in writing in the order confirmation. In the event of late payment Complete Ventilation Solutions Limited is entitled to charge interest at the default rate determined by Complete Ventilation Solutions Limited at any time, currently 1 % per month based on the amount due until payment is made.

The customer shall not be entitled to retain or off-set any counterclaim in payments due to Complete Ventilation Solutions Limited unless such counterclaim has been expressly accepted by Complete Ventilation Solutions Limited or has been finally established by a competent court.

Complete Ventilation Solutions Limited is entitled to demand at any time that the customer within five (5) working days provides adequate security – as determined by Complete Ventilation Solutions Limited in its total discretion - for the customer’s payment obligations, inclusive of any applicable VAT, and Complete Ventilation Solutions Limited is entitled to hold back production of the order or to withhold the delivery until such security has been provided. This provision shall apply even where Complete Ventilation Solutions Limited has not prior to or following the formation of any contract made any specific provision in that respect.


5. - Liability for delay / late delivery

Subject to any entitlement of Complete Ventilation Solutions Limited under clause 4 in regard to the provision of security, in the event that the express time of delivery is exceeded by more than ten (10) working days and the delay causes considerable inconvenience to the customer, the customer is entitled to send to Complete Ventilation Solutions Limited a written demand for delivery, identifying a new delivery time which may under no circumstances be less than five (5) working days from the date the customer’s demand is received by Complete Ventilation Solutions Limited, and which must be reasonable and given in due consideration of the existing delay and its cause. Where Complete Ventilation Solutions Limited has failed to take reasonable measures to ensure delivery within the new delivery time, the customer is entitled to cancel the order in question. In any event any liability of Complete Ventilation Solutions Limited in case of cancellation shall be limited to an amount equivalent to the order confirmation price of the delayed delivery or part delivery.

The limitation in this clause will not apply where the customer has suffered loss caused by Complete Ventilation Solutions Limited’s wilful conduct or gross negligence.


6. - Returned products

The customer shall only be entitled to return delivered products upon prior written agreement with Complete Ventilation Solutions Limited. If agreed upon, only standard products that are returned freight free within one (1) month of delivery in its original packaging without damage to the product or its packaging are accepted. Complete Ventilation Solutions Limited shall be entitled to charge a handling fee of 25 % (however no less than £100 GBP) of the invoiced amount.


7. - Liability for defects

Complete Ventilation Solutions Limited’s liability for defects due to manufacturing errors or faulty material shall expire two (2) years after the date of Complete Ventilation Solutions Limited’s delivery to the customer.

The customer shall examine deliveries upon receipt and any complaints must be made in writing to Complete Ventilation Solutions Limited without delay and in any event not later than five (5) working days from the date of delivery and before any processing of the delivered goods. Failure to comply with these requirements will mean that Complete Ventilation Solutions Limited has no liability to the customer in regard to defects.

Complete Ventilation Solutions Limited will not be liable for defects or damage, including irregularities, breakage, etc. caused (1) by the customer, (2) by faulty installation, (3) by the lack of, or insufficient, maintenance, (4) during transportation, (5) by incorrect storage or mishandling of the delivery, (6) by the customer’s processing/adjustment or installation of the delivery, or (7) by weather conditions or by the influence of sunlight or moisture.

Where valid complaints are made during the liability period, Complete Ventilation Solutions Limited’s liability will be limited to free delivery of a new equivalent product or component. Complete Ventilation Solutions Limited is, however, entitled to remedy defects where a remedy in Complete Ventilation Solutions Limited’s opinion can be made properly. Complete Ventilation Solutions Limited does not assume liability for costs of dismantling the old product or component, processing a new product, installing a new product, or similar costs. Other than as expressed in these terms, Complete Ventilation Solutions Limited shall not be liable for any loss, costs, expenses incurred directly or indirectly by the customer and shall not otherwise be liable to pay damages or compensation.

The customer’s rights are limited to those set out in these terms and cannot otherwise make claims on account of any defect in Complete Ventilation Solutions Limited’s goods.

The above limitations are subject to the situation where any loss on the customer’s part regarding defects results from Complete Ventilation Solutions Limited’s wilful conduct or gross negligence.


8. - Product liability

If a defect in Complete Ventilation Solutions Limited’s product results in personal injury or damage to consumer property, Complete Ventilation Solutions Limited will be liable according to the general rules of British law including the law on product liability in force at any time.

In the case of damage to commercial property, Complete Ventilation Solutions Limited’s liability for damages will be limited to an amount equivalent to the order confirmation price of Complete Ventilation Solutions Limited’s defective product.

To the fullest possible extent permitted by law the customer agrees that Complete Ventilation Solutions Limited disclaims any non-statutory product liability that is based on case law.


9. - General limitation of liability

In no event shall Complete Ventilation Solutions Limited be held liable for any incidental or consequential loss including without limitation any loss of profit, business, revenue, goodwill or anticipated savings or earnings or any special, exemplary, liquidated or consequential damages or penalties of whatever nature or other financial loss whatsoever arising out of or in connection with any order or contract of delivery.

Complete Ventilation Solutions Limited shall not be liable for any loss as a result of defects, delays or any other damage due to circumstances beyond Complete Ventilation Solutions Limited’s control, including war, terror, vandalism, fire, boycotts, import or export restrictions, civil or political disorder, strike, lockout, shortage of manpower or supplies, major natural events, or the like.


10. - Retention of title

Notwithstanding the passing of risk in the goods to the customer, title in the products shall remain with Complete Ventilation Solutions Limited and Complete Ventilation Solutions Limited shall retain title and ownership until it has received cleared payment in full in respect of (a) all sums due to Complete Ventilation Solutions Limited for the products which are the subject of the contract and (b) all other sums which may become due to Complete Ventilation Solutions Limited from the customer under any other contract or on any account.

Until title in the products has passed to the customer, the customer shall be in possession of them as Complete Ventilation Solutions Limited’s bailee and shall store the products, properly insured and protected, separately from any others, clearly marked and identifiable as Complete Ventilation Solutions Limited 's. Complete Ventilation Solutions Limited may enter any premises upon reasonable notice to verify compliance with this clause.

If the customer fails to make any payments to Complete Ventilation Solutions Limited when due, or if Complete Ventilation Solutions Limited is entitled to terminate the contract, then Complete Ventilation Solutions Limited will have the right, without prejudice to any other remedies, to enter, without prior notice, any premises where products may be to repossess and dispose of any such products, and/or to require the customer not to resell or part with such products until paid for in full.

The customer shall not be entitled to pledge or charge any of Complete Ventilation Solutions Limited’s products and if the customer does so all monies owing by the customer to Complete Ventilation Solutions Limited shall (without prejudice to any other right or remedy of Complete Ventilation Solutions Limited) forthwith become due and payable.


11. - Applicable law and venue

All orders and contracts for delivery shall be governed by and construed in accordance with UK laws without reference to any principles of the conflicts of laws. The parties hereby irrevocably and unconditionally consent to the exclusive jurisdiction of the courts of the UK in the first instance for any action, suit or proceeding arising out of or relating to any order or contract for delivery.

Notwithstanding the above, for the enforcement of the retention of title provision in article. 9, Complete Ventilation Solutions Limited is entitled to request the competent court in the judicial district of the delivery to put Complete Ventilation Solutions Limited in possession of the delivery in accordance with the relevant rules thereon.